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Non-refundable processing fees: • Holds not picked up $1.00 • Replacement library card $1.00 • Processing fee for lost material $10.00 • Returned check - first time $25.00 • Returned check - second time $35.00
Paying Fines or Fees:If you have questions about fines or fees, contact the Circulation Desk at (925) 803-7277 prior to payment. For online payments, the library accepts MasterCard and Visa credit cards, as well as ATM cards that display the MasterCard/Visa logo. The Library does not accept credit card payments over the phone.
Fines and fees may also be paid in person at the Circulation Desk by cash or check or credit card. To pay fines or fees online: • Log into your account at www.aclibrary.org• Click on “$ 00.00 in unpaid fines and bills.”• Click the “Pay Online” button.• Enter your address, city, state, zip, and email address if it is not already there. Then enter your credit card information. Security is provided by Verisign• Click the “Submit” button.• Verify that the information is correct and click the “Submit” button again.• A receipt will be emailed to you. You may also print a receipt by clicking the “Print” button.• If you experience any problems, contact the Circulation Desk.
Your borrowing privileges will be suspended when total fines and fees reach $10.00. If you have questions about your account or how a fine or fee has been resolved, please contact the Library's Circulation Supervisor, Rosemary Gomes McGarry at (925) 803-7267.
eCard registration:Fill out the online registration form at and submit. A response will return immediately with your eCard number if an email address was submitted. There will also be an email sent with a “New Customer Notification” subject line, confirming your eCard number. eCards are valid for three (3) years. Keep the email or print out your new library card number.
Once you have your eCard, you may immediately use any of our remotely-available electronic resources and place holds (requests) on items. You must replace your e-Card with a full-service card when you come to the library to check-out items.
Full-Service, In-Person registration:These cards are available to anyone living, working, or going to school in the state of California.
You may print out a copy of our registration form in advance to bring with you to the library.
• To receive a card the day of application, identification with name and current address must be provided.• Acceptable identification includes: California driver's license or California ID, checkbook with pre-printed address, a rental agreement, a property lease or deed, a property tax receipt, or postmarked mail.• Children under 14 may receive a card the day of application if the registration form is signed by the parent or legal guardian and includes the parent's driver's license.• All information in our files is kept confidential.
Library Card Info:• Your library card is valid for a period of three (3) years. When you see the message "your registration has expired," you will need to renew your registration information in person at one of our branches in order to remove this block.Lost Cards:• If you lose your card (eCard or full-service), call the library immediately. We will block it from being used. You must call the library at (925) 828-1315 to cancel your eCard before you will be able to re-apply online.
• Learning Express • Safari • Tumblebooks • NetLibrary • LibriVox
To use eBooks and audiobooks you will need:
•An Alameda County Library card.•Access to the Internet.•The appropriate software for the device on which you wish to access the digital book.To find an ebook or eAudiobook, select the ebook program you would like to search (NetLibrary, Safari, Tumblebooks, etc.)from the list below, log in with your Alameda County Library card, then search for your title. Titles are listed in our catalog but note that you must return to this page, select a program and log in with your library card.